Author: Kayla Quesnel

Jay Burrows, LCPC, LADC, CCS
Jay Burrows is a Licensed Professional Counselor, a Licensed Alcohol Drug Counselor and Certified Clinical Supervisor. In addition to providing counseling services to clients, Jay assists his colleagues and helps to develop their counseling skills.

Jay attended the University of Southern Maine for his undergraduate degree and for his Master of Science in Counseling with a Clinical Mental Health Concentration. Prior to graduation, Jay completed his internship at a residential program treating mental health disorders along with co-occurring substance use disorders. After graduation, Jay joined Catholic Charities Counseling Services in Portland as a clinical counselor providing outpatient services. He stayed with Catholic Charities for more than eight years. During this time, Jay worked with a co-occurring population who were often incarcerated or involved in the criminal justice system.

This experience led Jay to establish an Intensive Outpatient Group at Catholic Charities, which he facilitated for five years. Here he helped people gain more pro-social attitudes and behaviors, increasing their ability to successfully reintegrate into their communities and decrease their rates of recidivism.

In his role as clinical supervisor at HAM, Jay is dedicated to helping colleagues deliver quality services to their clients while also developing strong professional ethics. He also mentors clinical internship students, preparing them for a future in case work.

Outside work, Jay can be found reading a captivating book or volunteering with his community’s little league. He spends his summers traveling to Bar Harbor with his wife and four children.   


Lindsay McKeen, LCSW, CCS
Lindsay McKeen is a Licensed Clinical Social Worker and Certified Clinical Supervisor. In this role, Lindsay reviews client treatment plans, clinical records and the professional concerns and goals of other practitioners.

After attending the University of Maine Orono for her undergraduate degrees in social work and psychology, she then earned her Master of Social Work from the University of New England in Portland. Since then she has worked as a clinician at St. Mary’s Regional Medical Center in Lewiston in the Psych and Chemical Dependency Unit. While there, Lindsay used a strengths-based approach with her clients to identify their goals and treatment plans.

Lindsay received the “Service Star Employee” and “MVP” awards while at St. Mary’s. She is a lifelong learner, always looking to continue her education and professional career (ask her how quickly she can solve a Rubik’s cube)! She has completed many professional trainings including trauma-informed care in behavioral health, cognitive behavioral therapy certification, ethics in boundary setting, motivational interviewing, and art interventions for addiction, anxiety and chronic pain.

When away from work, Lindsay’s favorite place to disconnect is Rangeley, Maine, where she can rejuvenate and be one with nature. There you can find her hand-feeding chipmunks, watching birds and indulging her creative, artsy side.

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Studies have shown that adults with severe mental illness have a shorter lifespan than adults without a diagnosis by an average of 25 years. Additionally, 68% of adults with a mental health diagnosis have at least one chronic disease that limits their daily functioning.

Behavioral Health Home (BHH) programs are evidence-based care-coordination programs designed to reduce the impact of preventable diseases in people with mental health diagnoses by ensuring the coordination of medical and mental health treatment.

This coordination is done by BHH team members, including a wellness coordinator, peer/parent support person, nurse, consulting psychiatrist and primary care provider. The common goal is to address the gaps between physical health and mental health care plans.

BHH participation, when delivered with core principals, improves the outcomes of the individuals served—reducing emergency care visits and hospitalizations and increasing overall quality of life.

How can BHH help my client?

  • BHH creates treatment plans that address client life experiences, chronic stressors, poverty and isolation to reduce the risk of premature death.
  • A BHH team shows clients how to self-manage physical and mental health symptoms through education, coaching, forming support systems and connecting to community resources.
  • Emergency room use, appointment attendance and medication refills are monitored, and clients who have had two or more refills of antipsychotic medications have their blood sugars monitored.
  • Educational and peer support for adults in the program, and support to parents with children in the program, gives clients and their families the opportunity to learn from each other and to foster a sense of belonging and community engagement.

How does it benefit me as a healthcare provider to recommend BHH to my client?

  • Unlike other case management programs, BHH is an easier program to access. It does not require specific criteria relating to mental health diagnoses and you don’t need to write a section 17 letter.
  • The BHH team will ensure that the tools used during a client’s session encourage positive treatment outcomes, and that they continue to use the tools in their home and community.
  • Clients that struggle with chronic illness also struggle to attend appointments. As clients begin to feel better, they find it easier to attend sessions and take advantage of other resources available in the program.

Why HAM is the right BHH provider to partner with.

  • We don’t have a waitlist. We will assign your client within 24 hours and have a team member see them within 4-7 days.
  • We are not case management as usual. We worked with Maine Quality Counts to help design an effective program that adheres to the highest standards of BHH. We are fully committed to model fidelity.
  • We welcome client feedback and offer the ability to participate on an advisory board.
  • Our partnerships are important. We will be proactive in our collaboration with you and you can reach us at any time.
  • We collaborate with other case management programs. If we aren’t the right fit for your client, we will transfer them appropriately. (If your client would benefit from Section 13 or 17, they may still want to continue with BHH to work on self-management skills.)
  • We regularly consult with psychiatrists and primary care providers to ensure that we are educated and that we understand the impact of client treatment plans and interactions.

Do clients need to have a chronic illness to benefit from BHH?

No. If you have clients with mental health diagnoses and they are having challenges at school, work, home or community related environments, BHH can offer them help. The BHH program allows us to work on prevention activities that help with the overall well-being of your client such as nutrition, stress relief, physical activity and tobacco cessation.

Does my client need to have MaineCare?

Yes. A client must have full eligibility in MaineCare to qualify for BHH.

How do I refer a client?

We offer BHH services in Androscoggin County, and are accepting referrals for adults in Oxford and Southern Franklin County and surrounding communities.

Referrals can be made by calling us at (207) 333-3278 or (877) 888-4304. Click here for our online referral form. 

Reisinger-Walker, E & Druss, B. (2011, February). Mental health disorders and medical co-morbidity. The Synthesis Project. Retrieved from:

The Center for Integrated Health Solutions, SAMSHA-HRSA. (2012, May). Behavioral health homes for people with mental health and substance abuse conditions: The core clinical features. Retrieved at:

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We continue to accept referrals and are providing all services via Telehealth. If you or someone you know is in need of mental health services, please click here for online referral. Referral